Verilink T1 ESF CSU (34-00309.B) Product Manual Uživatelský manuál stáhnout pdf (Strana 11)

Returning a Unit to Verilink

contacting us at the e-mail addresses provided below. Verilink

will respond to e-mailed requests for support during regular

business hours (8–5 CST, Monday–Friday).

❥

Sales and Marketing: info@verilink.com

❥

Technical Support: support@verilink.com

Internet

Access the latest networking information on Verilink’s Internet

Web site by entering our URL into your Internet browser:

http://www.verilink.com/

This service features information about Verilink products,

customer service, technical support, latest news releases, and

more.

Returning a Unit to Verilink

If for any reason you must return your Verilink product, it must

be returned to the factory, shipping prepaid and packaged to the

best commercial standard for electronic equipment. Verilink will

pay shipping charges for delivery on return. You are responsible

for mode and cost of shipment to Verilink.

You must have a Return Material Authorization (RMA) number

marked on the shipping package. Products sent to Verilink

without RMA numbers will be returned to the sender unopened,

at the sender’s expense.

A product sent directly to Verilink for repair must first be

assigned a Return Materials Authorization (RMA) number. You

may obtain an RMA number by calling Customer Service at

800-VERILINK, extension 3002. Customer Service will also

give you a shipping address.

When calling for an RMA, please have the following information

available:

❥

Model number and serial number for each unit

❥

Reason for return and symptoms of problem

❥

Warranty status (if known)

❥

Purchase order number to cover charges for out-of-warranty

items

❥

Name and phone number of person we can contact if we have

questions about the unit(s)

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